Privacy Policy

Last reviewed: 30 August 2026

Who we are

Ebike Repairs is the trading name used for the electric bike repair, battery rebuild and online shop services available through ebikerepairs.co.uk. You can contact us at [email protected] or on 07429 425651.

Information we collect

We collect information you provide when you contact us, request a repair or battery rebuild, use our cost calculator, send an item to us, create an account or place an order. This can include your name, contact and delivery details, bicycle and battery information, enquiry or order details, correspondence and payment status. Payment card details are handled by our payment provider rather than stored by this website.

How and why we use information

• To answer enquiries and provide estimates.
• To deliver repairs, rebuilds, purchases, delivery and aftercare.
• To operate customer accounts and keep transaction, warranty and accounting records.
• To protect and improve our website, services and customers.
• To meet legal and regulatory requirements.

Our lawful bases

We process personal information where it is needed to take steps at your request or perform a contract, comply with a legal obligation, support our legitimate interests in operating and protecting the business, or where you have given consent. You may withdraw consent at any time where consent is the lawful basis.

Sharing and retention

We share information only where necessary with trusted hosting, delivery, payment, professional and technical service providers, or where required by law. We do not sell personal information. We retain records only for as long as needed for service delivery, warranties, accounting, dispute handling and legal obligations, then securely delete or anonymise them.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction or portability of your information, or object to its use. Contact us using the details above. If you remain unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies and analytics

Necessary cookies support security, shopping and account features. Google Analytics is disabled unless you accept analytics cookies. You can change or withdraw your choice at any time using “Cookie settings” in the footer. See our Cookie Policy for details.